1. Introduction

At TourHelp, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, submit a travel enquiry, make a booking or contact us.

We handle personal data in accordance with applicable UK data-protection law, including the UK GDPR and the Data Protection Act 2018, as amended.

2. Who We Are

TourHelp is operated by Tour Help Group Ltd, a UK-registered company (Company No. 14981966).

Tour Help Group Ltd is responsible for personal data processed in connection with its website and services, where it acts as the data controller.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact details: Name, email address, telephone number and postal address.
• Travel and booking information: Destination, preferred dates, departure airport, passenger numbers, passenger names, travel arrangements and booking references.
• Payment information: Payment status, transaction references, amounts paid and outstanding balances. Card payments may be processed directly by third-party payment providers.
• Passport and identification details: Where required to arrange travel or meet supplier requirements.
• Special-category information: Health, accessibility or dietary information where necessary for travel arrangements and where an appropriate legal condition applies.
• Communications: Information you provide through enquiry forms, emails, telephone calls, reviews or customer-service interactions.
• Technical information: IP address, browser type, device information, website usage data and cookie preferences, where collected.
• Marketing preferences: Your communication preferences, subscriptions and records of consent or objections.

Please provide only the information necessary for your enquiry or booking.

4. How We Collect Your Information

We may collect personal data:

• Directly from you through our website, enquiry forms, telephone calls, emails and booking processes.
• From a person making a booking on your behalf, where appropriate.
• From airlines, hotels, travel suppliers, booking partners and other service providers involved in arranging your trip.
• Automatically through website logs, cookies and similar technologies, subject to applicable requirements.

Where we receive personal data from another source, we will provide any privacy information required by law.

5. How We Use Your Information

We use personal data for the following purposes:

• To respond to enquiries and prepare travel quotations.
• To arrange, manage and amend bookings.
• To communicate booking confirmations, payment information, travel documents and important updates.
• To process or reconcile payments through relevant payment providers.
• To liaise with airlines, hotels, travel suppliers and other providers involved in your trip.
• To provide customer support and manage complaints.
• To operate, maintain, secure and improve our website and services.
• To meet legal, accounting, regulatory and record-keeping obligations.
• To send marketing communications where permitted by law.
• To prevent fraud, investigate suspected misuse and protect our business and customers.

We use personal data only for appropriate purposes and retain it only as long as necessary.

6. Our Lawful Bases for Processing

Under applicable data-protection law, we must have a lawful basis for using your personal data. Depending on the circumstances, we rely on:

• Contract: To provide quotations, arrange bookings, fulfil our contractual obligations and take steps requested by you before entering into a contract.
• Legal obligation: To comply with applicable legal, tax, accounting and regulatory requirements.
• Legitimate interests: To manage our business, maintain website security, improve our services, handle enquiries and protect against fraud, where our interests do not override your rights.
• Consent: Where required, including for certain marketing activities, non-essential cookies and the processing of special-category information where explicit consent is the applicable condition.

You may withdraw consent at any time where processing relies on consent. This will not affect the lawfulness of processing carried out before withdrawal.

7. Sharing Your Personal Information

We may share relevant personal data with:

• Airlines, hotels, transport operators, tour operators and other travel suppliers.
• Travel agents, booking partners and intermediaries involved in arranging your booking.
• Payment processors, banks and payment service providers.
• Website hosting providers, email providers, IT support and other service providers acting on our behalf.
• Professional advisers, insurers, auditors and legal representatives where appropriate.
• Government authorities, regulators, law-enforcement bodies or courts where required or permitted by law.

We share only the information reasonably necessary for the relevant purpose. Travel suppliers may process your information under their own privacy policies and legal responsibilities.

We do not sell your personal information to third parties.

8. International Transfers

Some travel suppliers and service providers may be located outside the United Kingdom. Your personal information may therefore be transferred internationally when necessary to arrange travel, provide services or operate our business.

Where UK data-protection law requires safeguards for an international transfer, we will take appropriate steps, which may include an applicable adequacy regulation or decision, approved contractual safeguards or another lawful transfer mechanism.

You may contact us for further information about relevant international transfers and safeguards.

9. Data Retention

We retain personal information only for as long as necessary for the purposes explained in this policy.

Retention periods depend on the type of information, the nature of the booking, applicable legal and accounting requirements, potential disputes and our legitimate business needs.

When personal data is no longer required, we will securely delete it, anonymise it or otherwise dispose of it in accordance with applicable requirements.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where enabled, support analytics or advertising.

Strictly necessary cookies may be used where permitted by law. We will obtain consent before using non-essential cookies or similar technologies where consent is required.

You can manage your preferences through our cookie consent controls, where available, and change your choices later. Please refer to our Cookie Policy for details of the technologies used and their purposes.

Simply continuing to browse our website does not, by itself, constitute consent to non-essential cookies.

11. Marketing Communications

We may send you information about our services, travel offers and promotions where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications. In certain circumstances, we may rely on another lawful route permitted by electronic marketing rules.

You can opt out of marketing emails by using the unsubscribe link provided or by contacting us directly. We will continue to send essential service communications relating to existing enquiries or bookings where necessary.

We will respect your marketing preferences and objections.

12. Data Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

13. Your Data Protection Rights

Subject to applicable law and any relevant conditions or exemptions, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Request restriction of certain processing.
• Object to processing based on legitimate interests.
• Object to direct marketing at any time.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner's Office (ICO).

To exercise your rights, contact us using the details in Section 2. We may need to verify your identity before responding.

You can find information about making a complaint at https://ico.org.uk/make-a-complaint/.

14. Children's Personal Information

Our travel services may involve bookings for children. We may process children's information where necessary to arrange travel, manage bookings or meet supplier and legal requirements.

Where appropriate, we expect the parent, guardian or authorised person making the booking to provide the necessary information lawfully. We take reasonable steps to limit the information collected to what is necessary for the relevant purpose.

15. Third-Party Websites

Our website may contain links to external websites, including travel suppliers, payment providers and booking platforms.

These websites operate independently and may have their own privacy policies and data-handling practices. We encourage you to review their policies before providing personal information.

We are not responsible for the privacy practices of third-party websites, except where responsibility cannot lawfully be excluded.

16. Automated Decision-Making

We do not intend to make decisions producing legal or similarly significant effects about you solely through automated processing unless permitted by applicable law and any required safeguards are in place.

If this changes, we will provide the relevant information and safeguards required by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices or legal obligations.

The latest revision date will appear at the top of this page. We encourage you to review this policy periodically.

Where required by law, we will provide additional notice of significant changes.

18. Contact Us

If you have questions about this Privacy Policy, how we use your personal information or wish to exercise your data-protection rights, please contact us:

We will handle your request in accordance with applicable data-protection requirements.